Terms & Condition

HOW DO I TRACK MY ORDER ?

  • We currently ship within South Africa.
  • Orders are typically processed within 1–3 business days.
  • Delivery timelines depend on your location and courier service.
  • velvana is not responsible for delays caused by couriers, public holidays, or unforeseen circumstances.

Once your order is processed, packaged, and sent out, you’ll receive tracking details via email or SMS.

For PAXI orders:

1. Visit the PAXI website or use the PAXI app.
2. Enter your tracking number in the tracking section.
3. You’ll see the status and location of your parcel.

For Courier Guy orders:

1. Go to The Courier Guy website.
2. Enter your tracking number in the “Track My Parcel” section.
3. Check the real-time progress of your delivery.

PRODUCT AUTHENTICITY

All fragrances sold by VELVANA are brand new, unused, and authentic.

Due to the nature of fragrances, slight variations in packaging or scent batches may occur.

SHIPPING INFORMATION

• Express Delivery (Courier Guy): 2-3 business days
• Standard Delivery (PAXI): 5-7 business days for regular orders

Our primary shipping partner is Courier Guy for express deliveries. For standard delivery, we use PAXI to ensure your order reaches you efficiently.

You will receive a shipping confirmation email once your order has been dispatched, with all the details to track your package and know when to expect it.

CANCELLATION POLICY

Orders may only be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled.

REFUND POLICY

  • Refunds are only issued for approved returns.
  • Processing times for refunds may take 5–10 business days, depending on your payment method.
  • Shipping fees are non-refundable unless the error occurred on our side.

OUR RETURN POLICY

Due to hygiene and safety regulations, fragrances cannot be returned or exchanged once opened or used.

Returns or exchanges will only be considered if:

  • The wrong item was sent
  • The item arrived damaged or faulty

Requests must be made within 48 hours of delivery, along with clear proof (photos/videos).

Approved returns must be unused, unopened, and in original packaging.

PRIVACY POLICY

Your personal information is kept strictly confidential and is used only to process orders, deliveries, and customer communication.

We do not sell, rent, or share your personal data with third parties except where required for order fulfillment.

Contact details

For any questions or support, please contact us via:

Email : velvanaa@gmail.com

Website: velvana.co.za

PRICING

All prices are displayed in South African Rand (ZAR).

Prices include VAT where applicable unless otherwise stated.

Velvana reserves the right to change prices without prior notice. Price changes will not affect orders that have already been confirmed.